Smarter Payments | Integrated Commerce

Frequently Asked Questions

My business card was lost or stolen; what should I do?

If your <BANK Name> Credit Card is lost or stolen, please contact the customer service line at <111-000-911> (toll-free within the U.S.) or <111-000-911> (outside the U.S.).

Will my business be liable for fraudulent use?

No, you are not responsible for fraudulent transactions. If you find an unauthorized transaction on your business credit card activity, please contact our customer service line at <111-000-911> (toll-free within the U.S.) or <111-000-911> (outside the U.S.) to file a dispute.

Can I apply for a credit card online?

Yes, you can apply online by visiting our website at:?<BANK URL>

Can I get a cash advance from my <BANK Name> credit card?

Yes, you can get a cash advance with your <BANK Name> credit card. Refer to the Terms and Conditions of your card for the pricing on these transactions.

What do I need to apply for a credit card?

When you apply for a <BANK Name> credit card, you will be asked for information about yourself, the authorized users you designate and your business. To facilitate your application process, please have ready a few important documents, including: Social Security numbers for the primary cardholder and authorized users, legal name and street address of the business, business tax ID (or Social Security number for sole proprietors), and the business annual revenues and annual expenses for the last fiscal year. Please note that additional financial information or other documents may be requested prior to the completion of your application review.

Is there a limit on the number of cards that I can request for my company?

You can request up to 99 cards for authorized users and/or employees.

Is there any restriction on balances I can transfer?

The amount you want to transfer to your credit card cannot exceed your total credit line. For more information and instructions on how to make a balance transfer, please contact the customer service line at <111-000-911> (toll-free within the U.S.) or <111-000-911> (outside the U.S.).

How can I transfer balances to my credit card?

If you are eligible for a balance transfer, you can do so by contacting the customer service line at <111-000-911> (toll-free within the U.S.) or <111-000-911> (outside the U.S.).

Are there any fees for getting cash with my credit card?

Yes, a cash advance fee will apply to any transaction through which you receive cash or a cash substitute by using your card or card number. Refer to the Terms and Conditions of your card for the pricing on these transactions.

What is the minimum payment?

The minimum payment is the minimum amount that you must pay on your credit card and still be in compliance with the Terms and Conditions of your card. Please refer to your current statement for the exact amount of your minimum payment.

How do I access my account information?

You can access your account online via our website: <BANK URL>, or by clicking here.

How can I add authorized user on my account?

You can add authorized users on your account by calling the customer service line at <111-000-911> (toll-free within the U.S.) or <111-000-911> (outside the U.S.).

Who do I contact at <Bank Name> if I have a questions?

If you have specific questions regarding your <BANK Name> credit card please contact the credit card customer service line at <111-000-911> (toll-free within the U.S.) or <111-000-911> (outside the U.S.).

For information regarding <Bank Name> and our other products and services, please click here.

Can I use my credit card overseas?

Yes, you can use your credit card anywhere is accepted. For information on foreign transaction fees, please refer to the Terms and Conditions of your card for the most updated.

How do I report Fraud?

To report fraud on your business credit crad, please contact our customer service line at <111-000-911> (toll-free within the U.S.) or <111-000-911> (outside the U.S.).

I moved. How do I change my address or phone number?

You can change your address by logging in to your account or by calling the customer service line at <111-000-911> (toll-free within the U.S.) or <111-000-911> (outside the U.S.).

How much does Online Banking cost?

There is no cost to manage your credit card account online.

What do I do if I forgot my sign in and/or passcode?

On the credit card online account page, please click on ?Forgot Your Password?? or ?Forgot Your User ID?? to receive an e-mail with further instructions. If you need information on your account, please call the customer service line at 1<111-000-911> (toll-free within the U.S.) or <111-000-911> (outside the U.S.).